Tenants Area

Residential Land takes our responsibilities to our tenants very seriously.

We employ an in-house team of lettings agents, building surveyors, property managers and maintenance experts. With a 24-hour helpline and on-site staff to answer questions during office hours, we are confident that renting a property from Residential Land will be an enjoyable and stress free experience.

If you have a question, view our Tenants FAQ Section.

Residential Land Tenants Charter

  • Residential Land is the Landlord, not an agent and have a vested interest in the maintenance and rental of the property.
  • If you rent directly from Residential Land you will incur minimum tenancy agreement or admin fees
  • We can move you in within 24 hours of agreeing the rent
  • All apartments are professionally cleaned prior to tenants moving in
  • We have an emergency helpline manned by a member of staff during out of office hours to deal with any emergency issues that you may have so you can rest assured that in the case of an emergency your call will be dealt with directly and efficiently
  • We will endeavour to respond to and identify any maintenance issues within 24 hours of it being reported. If this is not possible then we will try to offer a timescale of works within a further 24 – 48 hours
  • We will keep all our properties, including the internal and external communal areas well maintained
  • Each of our properties have a dedicated member of staff who is ready available should you require any assistance or have any questions throughout the term of your tenancy
  • At the end of a tenancy we endeavour to return your deposit within 14 days
  • Residential Land are members of the British Property Federation and of the Housing Ombudsman Service showing a support for the industry and the future of the private rental sector
  • Residential Land has individual staff whom are members of professional organisations such as MARLA, ARLA & RICS

What to expect when renting with Residential Land

Tenant Testimonials

  • Tenant Testimonial: Renting Opposite Ravenscourt Park

    My partner and I recently moved into Hamlet Gardens. The service we have received from Danielle and Paul has been top class – all queries are responded to within a couple of hours and any issues fixed and resolved within an impeccably fast time frame! Our property itself has a lovely view of Ravenscourt Park […]...more

  • Tenant Testimonial: Renting in Paddington

    You have been wonderful and it was a pleasure dealing with you throughout the process of moving in. Thanks for all the help. I look forward to enjoying the summer at the flat until I move to my new place. R.S...more

  • Tenant Testimonial: Renting in Marylebone

    Cedar House is a very lovely place. It is very convenient to the Baker Street station and several grocery stores. Only 5 mins walk to the Regent Park. Nearby you can find nursery, primary school, and secondary school. The manager of the flats is very nice and helpful. You can always get her help at […]...more

More Tenant Testimonials

Our Rental Service Guide

  • The National Landlords Association logo
  • The Housing Ombudsman Service logo
  • the Association of Residential Letting logo
  • The London Rental Standard
  • The British Property Federation logo
  • Association of Residential Managing Agents logo
  • My Deposits logo
  • AIPP logo