Tenants Area

Residential Land takes our responsibilities to our tenants very seriously.

We employ an in-house team of lettings agents, building surveyors, property managers and maintenance experts. With a 24-hour helpline and on-site staff to answer questions during office hours, we are confident that renting a property from Residential Land will be an enjoyable and stress free experience.

If you have a question, view our Tenants FAQ Section.

Residential Land Tenants Charter

  • Residential Land is the Landlord, not an agent and have a vested interest in the maintenance and rental of the property.
  • If you rent directly from Residential Land you will incur minimum tenancy agreement or admin fees
  • We can move you in within 24 hours of agreeing the rent
  • All apartments are professionally cleaned prior to tenants moving in
  • We have an emergency helpline manned by a member of staff during out of office hours to deal with any emergency issues that you may have so you can rest assured that in the case of an emergency your call will be dealt with directly and efficiently
  • We will endeavour to respond to and identify any maintenance issues within 24 hours of it being reported. If this is not possible then we will try to offer a timescale of works within a further 24 – 48 hours
  • We will keep all our properties, including the internal and external communal areas well maintained
  • Each of our properties have a dedicated member of staff who is ready available should you require any assistance or have any questions throughout the term of your tenancy
  • At the end of a tenancy we endeavour to return your deposit within 14 days
  • Residential Land are members of the British Property Federation and of the Housing Ombudsman Service showing a support for the industry and the future of the private rental sector
  • Residential Land has individual staff whom are members of professional organisations such as MARLA, ARLA & RICS

Tenant Testimonials

  • Tenant Testimonial: Renting in Paddington

    You have been wonderful and it was a pleasure dealing with you throughout the process of moving in. Thanks for all the help. I look forward to enjoying the summer at the flat until I move to my new place. R.S...more

  • Tenant Testimonial: Renting in Mayfair

    First of all, I would like to thank you for your professional and friendly approach from day one. The tenant and his family have enjoyed every moment in their apartment and the exceptional service provided by you and your team. I would especially like to thank Harry, a man of integrity. He loves what he […]...more

  • Tenant Testimonial: Renting in Mayfair

    We were looking for an apartment that we could move into as soon as possible, minus the fuss. I can’t imagine a smoother process than what we went through with Residential Land. They set up viewings and were able to answer every question we had without any hesitation in relation to their properties. Within a […]...more

More Tenant Testimonials

Our Rental Service Guide

  • The National Landlords Association logo
  • The Housing Ombudsman Service logo
  • the Association of Residential Letting logo
  • The London Rental Standard
  • The British Property Federation logo
  • Association of Residential Managing Agents logo
  • My Deposits logo